British Owned Russian Registered

ruswal@ruswal.org +7 (931) 961-16-74

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Quality policy "Ruswal Global"

Ruswal Global has been operating since 2014 and is a commercial organization and one of the leaders in the field of inspection, including container cargo and bunkering vessels in the Northwest. The activity of the organization is aimed at the quality performance of contractual obligations to customers.

During the entire period of its existence, the organization has accumulated sufficient experience in the field of technical control, testing and analysis and established itself as a reliable and conscientious partner.

Mission: Our Company helps clients realize their right to work in a comfortable and safe environment, conducting quality inspections of goods and processes and ensuring all inspection processes meet the strictest regulations.

The policy of "Ruswal Global" in the field of quality lies in the conscious performance by each employee of the organization at its level of duties in order to achieve full and continuous satisfaction of customers' needs and is based on the following basic principles:

  1. The client is always right. He is the main source of our well-being and development, demanding unconditional respect.
  2. Modernity is always to keep up with the times and a step ahead, using in its activity modern production technologies and management methods.
  3. The quality of our services must meet the requirements of customers and exceed their expectations.

At the heart of the formation of the quality of inspection, first - the client's requirements, current and future needs, expectations on the quality of inspections are realized. To determine and identify the requirements and expectations of the client, it is organized to study their wishes at the conclusion of the contract and work on studying the claims with the identification of causes and their elimination.

Leadership of the leader is confirmed by the undertaken obligations:

  • create and maintain an internal environment that facilitates the involvement of all employees of the organization in the implementation of activities that meet the requirements of the client;
  • allocate the necessary resources of all kinds for the development, implementation and development of the organization's quality management system, its continuous improvement.

Each employee of the organization at his workplace is responsible for the fulfillment of the requirements of normative documents on quality in the scope of his functional duties as defined by the job description. For non-fulfillment of these requirements, they bears disciplinary and material responsibility in accordance with the provisions of the Labor Code of the Russian Federation.

The organization defines the processes of the quality management system (process approach), the order of their comprehensive provision, the reporting procedure to the general director.

In the processes, the operations that have the greatest impact on quality are defined. A quality management system was developed and implemented, including control methods.

The principle of the system approach to management requires the representation of the organization as a system of interacting dynamic processes. To implement this principle, a management system has been developed and implemented that breaks down barriers between individual units, a system for planning and bringing plans to each employee with the possibility of adjusting plans in the course of their implementation. A system for evaluating the performance of an organization has been developed and is being implemented, taking into account the assessment of the satisfaction of the requirements of clients and employees.

Continuous improvement of the organization's activities is its unchanging goal. When implementing this principle, the following methods are used:

  • rationalization;
  • development of the material and technical base of the organization - the acquisition of new equipment;
  • safety of equipment;
  • sustainability (transformation of the above activities into daily practice);
  • ensuring accessibility and clarity of information for employees;
  • regular training and improvement of the competence of employees;
  • application in the workplace of visual information that prevents possible errors;
  • the use of special technical means to ensure that the inspection process is not disrupted;
  • use of typical statistical quality tools for monitoring processes and analyzing data.

Decision-making based on facts means to distinguish reliable information from doubtful falsehoods. All managerial decisions in the organization should be made after assessing the reliability of the facts using various methods and documenting their reliability.

When choosing suppliers, the organization takes into account their ability to supply equipment of the appropriate quality, the availability of a quality management system, as well as the requirements of the supplier for pricing. When determining the volumes, terms and prices of the delivered products, the wishes and opportunities of suppliers and organizations are taken into account. Building mutually beneficial relations with suppliers based on trust and partnership.

When choosing suppliers, the organization takes into account their ability to supply equipment of the appropriate quality, the availability of a quality management system, as well as the requirements of the supplier for pricing. When determining the volumes, terms and prices of the delivered products, the wishes and opportunities of suppliers and organizations are taken into account. Building mutually beneficial relations with suppliers based on trust and partnership.

Strategy:

  • Maintain existing relationships with the organization's customers and involve new ones.
  • Keep improving the quality of inspection work based on customer requirements and expectations.
  • To preserve the workforce, to maintain a favorable psychological climate, which contributes to the timely identification of problems and their effective resolution.

To implement the Policy, the management identified the main areas:

  • Increase the effectiveness of the organization's activities, its competitiveness, taking into account the interests of clients, founders, labor collective.
  • Systematic analysis of current and future requirements and expectations of customers and their satisfaction with our services.
  • Meeting the requirements and continuously improving the effectiveness of the quality management system based on the international standard ISO 9001: 2015.
  • Mastering new and improving existing production technologies.

The management of LLS “Ruswal Global” takes responsibility for the implementation of this Policy in the field of quality, for ensuring understanding and support by all employees.

 


Общество с ограниченной ответственностью «Русвал глобал»
ОГРН 1147847424207, ИНН 7811597422
Тел.: +79319611674
Ruswal Global LLC
Company Number 9952913
Tel: +7 (931) 961-16-74